Return and Refund Policy

          Return and Refund Policy to buyers.

            1. ASG-Artizfacts Studio Gallery  provides a single cancellation policy to equally protect hosts and guests. 

                 If a guest cancels a booking

• Full refund within 48 hours of payment, less service fee
• 50% refund within 28 days of payment, less service fee
• No refunds after 28 days of payment
• No refunds when the event check-in is less than 7 days away

            2. If a host cancels a booking

• 100% refund to the guest
• $150 cancellation fee, and a hold on future payouts to recover costs incurred by the cancellation

              Fee may be waived in extenuating circumstances such as damage to the space resulting in unsafe conditions, subject 

              to proof of circumstance and ASG-Artizfacts Studio Gallery approval. Hosts who cancel a guest booking will have their 

              account reviewed by ASG-Artizfacts Studio Gallery, and may be suspended from future bookings.

             3. If a guest wishes to reschedule a booking for the same space:

• Free when rescheduling within 48 hours of payment
• 15% service fee for rescheduling more than 48 hours after payment

              Booking transfers to other parties and change of dates are only permitted with written approval from the host. Confirmed 

              bookings are not transferable to other spaces. Only guests are able to request the rescheduling of a booking, hosts are not 

              able to reschedule a guests’ booking. Questions about the cancellation policies can be directed to our team. Contact us 

              to learn more. Booking transfers to other parties and change of dates are only permitted with express written approval from 

              the host. Confirmed bookings are not transferable to other spaces. Our Support Team reviews each cancellation to determine 

              a fair resolution for both parties. All decisions made by ASG-Artizfacts Studio Gallery regarding cancellation requests are final.